Companies often blame employees for product failures when ineffective operating models prevent even talented teams from succeeding.
Key takeaways
- The article states that 80% of features in an average cloud product are rarely or never used, pointing to a systemic problem.
- Problems include withholding inputs, assigning responsibility without authority and ignoring analysis that challenges established views.
- Adding AI to outdated workflows can amplify dysfunction and produce unnecessary features faster.
- The remedy includes redesigning workflows, restoring customer access, making financial metrics transparent and stabilising priorities.
- AI adoption requires a rethink of the platform, clear workflows and team alignment alongside automation.
What this means for CEOs
Leaders should identify and repair systemic weaknesses in operating models instead of searching for employees to blame.