COOs play a central role in translating agentic AI ambition into results. Four priorities can help close the gap between aspiration and operational reality.
Key takeaways
- Align adoption with business goals and outcomes to identify where agents can have the greatest impact.
- Organise accountability and workflows to coordinate people and agents effectively.
- Rethink service-delivery models and introduce cross-functional co-creation.
- Use the modular nature of agentic AI: start small, scale incrementally and keep reconfiguring systems.
What this means for CEOs
COOs can act as architects of agentic AI transformation by aligning technology with business goals, improving workflows and using modularity to sustain operational gains.