IBM Institute for Business Value research shows a gap between technology strategy and work design. In 46% of surveyed organisations, the CHRO is not involved in defining AI strategy.
Key takeaways
- The study surveyed 1,500 HR leaders and 8,800 employees between April and June 2026.
- Some 60% of employees fear skills erosion. This is respondents’ perception, not a measured effect of AI.
- Some 43% say they are blamed for AI errors; 41% of HR leaders believe employees may feel unsafe challenging a system.
- Only 28% of HR leaders report a shared plan with IT supported by an agreed operating rhythm.
What this means for CEOs
Editorial takeaway: involve HR while AI strategy is being designed. Establish which decisions remain human and how employees can stop a flawed recommendation.