AI transformation is a transformation of work as well as technology. CHROs should be involved from the outset to shape the workforce, define how people and AI collaborate and support responsible governance.
Key takeaways
- AI reaches its potential when technology is accompanied by work redesign.
- Bringing HR in after technology decisions leaves it managing consequences instead of shaping them.
- CHROs should help decide what to automate, where human judgement remains essential and how people and AI work together.
- Early HR involvement shapes recruitment, learning, performance assessment, accountability and delivery.
- Workforce management will encompass both people and AI systems, requiring clear responsibilities and decision rights.
What this means for CEOs
CHROs should be strategic partners from the beginning, helping redesign work and manage the integration of people and AI.