Agentic AI can fundamentally change how work gets done, but scaling it remains a leadership challenge. COOs need to focus on four priorities to guide their organisations through the transition.
Key takeaways
- Rethinking operating models and organisational structures is essential to integrating agentic AI and creating lasting value.
- Leadership priorities include accountability, risk and performance in an environment involving AI agents.
- The gap between AI ambition and readiness for adoption at scale requires deliberate leadership.
- Employees need reskilling to work effectively with agents, supported by careful transition management.
What this means for CEOs
COOs need to redesign operating models and structures while managing the workforce transition, so that agentic AI supports accountability, risk reduction and productivity.