AI-led business transformation depends heavily on the COO’s ability to design an AI-centred operating model. COOs need to rethink operations rather than simply add AI to existing workflows.
Key takeaways
- CEOs should look for COOs who actively redesign operations and integrate AI to improve productivity.
- Successful COOs question long-standing operational problems and explore new AI-enabled solutions.
- Pattern recognition, operational discipline, resilience and adaptability become more valuable.
- CEOs should support the capabilities, teams and mindsets needed to lead an AI-centred operating model.
- The article suggests potential productivity improvements of more than 30% in industrial operations within two to three years, and potentially a tripling within five years.
What this means for CEOs
To realise AI’s value, CEOs should support their COOs in rethinking operations and treating AI as a driver of innovation as well as automation.